I am data controller in respect of the personal data i process about you and i will continue to manage all your data and be compliant with the General Data Protection Regulations (GDPR).
WHAT TYPES OF DATA I COLLECT FROM THIS SITE AND HOLD
The personal data that i hold about you may include any or all of the following:-
• Personal identifiers such as your name, surname;
• Contact details such as your telephone number, and email address;
We also collect information when you visit our website and engage with our online information services. This is explained more fully in the "Cookies" section below.
HOW I USE YOUR INFORMATION
I use your contact details to enable me to contact you to make arrangements in relation to my services; to answer any queries you may have or to provide you with costs estimates.
I also use personal data for my legitimate business interests; for example to answer enquiries from my website or any queries you may have and to improve the services i provide.
COMMUNICATING WITH YOU
Where you have asked for more information about my services i will use your details to provide you with information relating to that services. When arranging a visit i will use your contact details to keep in touch with you.
HOW AND WHERE I COLLECT YOUR DATA
I collect most of your personal data directly from you, whether this is face to face, by telephone or via our website; for example, when you contact me using my online contact form.
STORING AND RETAINING PERSONAL INFORMATION
Any contact details from enquiries via my website shall be kept for 12 months in case you wish to engage me in providing services. However, if after an enquiry you do not wish to engage my services, your personal data will be deleted after that 12 month period.
If you have consented to me sending you further details about specific services, i will keep your details for 12 months after providing you with the details requested, in case you have any further queries.
HOW I PROTECT YOUR INFORMATION
The security of your personal data is important to me and i have put in place various security measures to protect the data i hold about you.
I should point out however, that the transmission of information via the internet and electronic storage of data is never completely secure and although i strive to use commercially acceptable means to protect your personal data, i cannot guarantee the security of your data transmitted to my website or data held electronically by me. However, once i have received your information, i will use appropriate security measures to try to prevent unauthorised access including the use of passwords.
YOUR RIGHTS UNDER THE DATA PROTECTION LAWS
As an individual you have a number of rights under the relevant data protection laws, including:
• the right to be informed about how your personal information is being used;
• the right to request from me access to your own personal information;
• the right to ask me not to process your personal data for direct marketing;
• the right to request any inaccurate information i hold about you is corrected;
• the right to request your information is deleted in certain circumstances;
• the right to request the i port your data either to you or to another service provider;
• a right to request that i stop using your personal information for certain purposes;
• a right to request that decisions are not taken by wholly automated means.
These rights may be limited to certain defined circumstances and i may not always be able to comply with your request. If you wish to exercise any of these rights, please contact me using the email address above, and i will aim to respond to you within 30 days.
THIRD PARTY WEBSITES
My website contains links to and from other websites which you may find useful. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that i do not accept any responsibility or liability for these policies. Please check these polices before you submit any personal data to these websites.
If you have any questions or concerns about how i use your personal data, please contact me using the details below and i will try to resolve any issues. You also have the right to complain to the Information Commissioner's Office, which is the statutory regulator for data protection law. Details of how to complain to the ICO can be found at https://ico.org.uk/concerns/
Telephone: 07766 102 904